Pausing and Resuming a Recall

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Pausing a Recall

Added a patient accidentally? Got some information wrong on the patient list? Read on to see how you can easily pause your recall.

We will stop inviting new patients, but patients who have already been invited or booked will not be paused. To cancel or reschedule these appointments you must contact the patients directly yourselves.

You can tell that a patient has not been invited if their Recall Status is “Pending”, otherwise they have been. You also can’t add new patients to the list when it is in a paused state.

  1. Within the Target page, click on Pause Target from the drop-down menu Settings.
  2. Click on Pause Target in the pop-up window that appears.
  3. Remember that pausing the target will stop inviting new patients, but patients who have already been invited or booked will not be paused. To cancel or reschedule these appointments you must contact the patients directly yourselves.

Resuming a Recall

You paused a recall but now you want to get it going again? Read on to find out how.

When you’re ready to resume the recall after pausing, do the following:

  1. Within the Target page, open the drop-down menu Settings and select Resume Target.