Understanding our care coordination platform

How the Service Works

1. Efficient Appointment Scheduling: The platform uses data analysis to review patient records and clinician schedules, ensuring that each patient is assigned to the appropriate healthcare professional. It prioritises patients who are due for care, helping you manage appointments more effectively. ‍
2. Comprehensive Patient Overview: You’ll have a clear, centralised view of all your patients' care histories and upcoming needs. This overview enables your team to quickly understand and manage patient care requirements. ‍
3. Combining Appointments for Efficiency: To optimise resources and reduce staff workload, the platform combines appointments for conditions with overlapping care needs. This approach helps manage patients with multiple long-term conditions, increasing capacity and easing the strain on your resources. ‍
4. Automated Patient Invitations: Our system automatically generates personalised appointment invitations based on each patient's medical history and care needs. These are sent via SMS, offering patients an easy way to book their appointments through a secure link. ‍
5. Integration with Practice Systems: The platform integrates with EMIS and GP Connect to keep patient data and appointment slots up-to-date. This ensures that bookings are recorded accurately and that patient records are updated automatically and we take care of coding everything up too! ‍
6. Adaptable to Your Practice: Over time, the system adapts to the specific patterns and needs of your practice, reducing the need for manual adjustments and improving overall efficiency. ‍
7. Focus on Patient Care: By automating the scheduling process, our platform allows your team to focus more on providing care to patients with more complex needs who respond best to more personalised interactions.  

How this can help you and your practice

• Simplifies Processes: It takes care of the complex logistics involved in scheduling appointments, saving time and effort.

• Improves Patient Care: By prioritising those most in need, patients are seen more promptly, supporting better health outcomes.

• Increases Efficiency: Combining appointments for overlapping care needs helps optimise capacity and manage resource constraints.

• Reduces Administrative Burden: Automation helps reduce the workload on your staff, allowing them to concentrate on patient care.

• Ensures Data Security: The platform adheres to strict data protection standards, ensuring that patient information is handled securely and responsibly.

In summary, this platform helps streamline the day-to-day operations of your practice, making it easier to manage patient care, optimise resources, and reduce the administrative tasks for your team.

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