SMS round

When a patient receives an invitation from you, they can reply with different keywords such as A, B or C to book an appointment or MORE if they need to see more appointment options and the system will automatically respond to the patient’s request.

Example of message content

Example of a booking sequence

Example of the different keywords and sequences

These are intended as examples to illustrate a workflow. In your Appt Health platform, under each target you will see the SMS content and settings you have set for a each target. We have not included the SMS messages that are sent if a patient replies with anything other than the keywords shown above or an error occurs in the system.

We handle these in different ways that inform and help the user with appropriate next steps. If you want to learn more about these, please contact support@appt-health.co.uk.