What is a workflow?

What is a workflow?

A workflow is a series of steps designed to reach out to patients and encourage them to book appointments. Our workflows use SMS, letters, and call reminders to ensure patients don't miss important care. They're like a guided journey that ensures patients receive timely notifications and have multiple opportunities to book.

Workflows are made up of invitation rounds. We offer 4 types of rounds SMS round, SMS link round, Letter round and Call round. Our workflows combine these rounds in different orders to maximise patient engagement. You can choose from one of our predefined workflows or work with our experts to design one to suit your patients.

If a patient does not book in the first invitation round, they will automatically be moved on to the next round, where they will receive a second round invitation.

• Invitation Rounds: Workflows are made up of invitation rounds, which are individual steps to reach out to patients.
• Communication Methods: We offer four types of rounds: SMS, SMS with a booking link, letters, and calls.
• Flexible Sequences: We combine these rounds in different orders to create effective workflows that suit various patient groups.
• Automated Progression: If a patient doesn't respond to one round, they automatically move to the next.

Benefits of using workflows

• Increased appointment attendance: Get in touch with patients using their preferred communication method effortlessly and give them the flexibility to choose an appointment at a time that suits them. ‍
• Reduced administrative burden: Automated processes save the admin team in your organisation time and resources. ‍
• Improved patient experience: Personalised communication enhances patient satisfaction. ‍
• Inclusive care: Our workflows have been demonstrated to reduce inequalities in patient uptake rates.

Choosing the right workflow

Appt Health offers a range of workflow options, including SMS, letter, and call reminders. You can customise the frequency, content, and timing of these communications to suit your practice's needs. We also offer a bespoke workflow service where our experts have more granular control over your workflow and can help perfect it for you.

Tailor Your Workflows to Your Practice

While we offer pre-designed workflows, our custom workflow service allows you to create a truly personalised experience for your patients. With custom workflows, you can:

• Fine-tune communication channels: Select the exact combination of SMS, letters, and calls that best suits your patients.
• Optimise timing: Determine the ideal frequency and timing of reminders based on your patient demographics and appointment types.
• Personalise messaging: Craft custom messages that resonate with your patients and encourage them to book appointments.

For further information, get in touch with our friendly support team at support@appt-health.co.uk.

Ready to select your workflow?

Follow our step-by-step guide to choose your workflow in our Help Centre.

‍